Shipping policy

📦 SHIPPING POLICY

We have put a lot of focus on making sure your items are delivered as quickly and safely as possible. Please review the details below carefully, especially if your order includes custom-made products.

 

🚚 FREE SHIPPING

Free shipping is available for orders shipped within the contiguous United States.

Exceptions – free shipping does not apply to:

  • Alaska, Hawaii, and U.S. Territories (e.g., Puerto Rico).

  • Remote areas as determined by our warehouse system.

    • If your address is identified as remote, our customer service team will contact you and provide a screenshot confirming this.

    • Because the system identifies remote areas by zip code, they are not listed here—actual delivery address shall prevail.

  • Certain products such as large items, furniture, or oversized packages.


✅ VERIFICATION

Once your order has been authorized and verified, you will receive a confirmation email within 24 hours.
If your order includes custom-made products, our customer service team will contact you to confirm all design details and customization requirements before production begins.

Please note:
If you submit any requests (such as address changes or order cancellations) more than 24 hours after receiving your confirmation email, additional fees may apply.
It is difficult to modify or cancel orders once processing has started, but we will do our best to accommodate your request whenever possible.

 

🛠 PROCESSING

  • We typically take 1–3 business days to process standard products.

  • Custom-made products require additional time due to design confirmation, production, and quality control.

    • From the date you confirm all customization details with us, please allow 10–15 business days for production, preparation, and delivery to your home.
      We cannot expedite the production timeline for custom orders.
      As the saying goes—nine women can’t make a baby in a month, no matter how hard they try!

Processing times do not include weekends or holidays.

 

✈️ SHIPPING & DELIVERY

  • Standard shipping usually takes 5–10 business days after dispatch.

  • During peak periods such as holidays, shipping may extend to 12–15 business days.

  • For international destinations, please refer to the transit time table on our website.

 

🔔 IMPORTANT NOTICE

  • Delivery times are estimates calculated from the shipment date, not the order date, and may be extended due to factors beyond our control (e.g., invalid addresses, customs clearance).

  • If your package does not arrive within the estimated timeframe, please submit a support ticket within 60 days of shipment. Our representatives will respond within 24 hours.
    Late requests may not be accepted.