Refund policy

Return Policy

We want you to feel confident shopping with us. If you are not completely satisfied with your purchase, we’re here to help. Please review our policy carefully.

 

📅 Return Window & Important Notice

You have 30 days after receiving your item to request a return or refund.
If you do not submit a return request within 30 days, we will be unable to process any return or refund for any reason.
Please plan accordingly and contact us as soon as possible if you have any concerns about your order.

 

🔄 Return Process

To start a return, please follow these steps:

  1. Contact Us Within 30 Days
    Email us at info@wagangz.com to request a return authorization and receive return instructions.

  2. Wait for Authorization
    We will respond within 24–48 hours and provide detailed steps and instructions.

  3. Ship Your Item
    Please do not return any items without prior authorization. Unauthorized returns or refused packages may not be eligible for a refund.

 

🚚 Return Shipping Costs

  • If your item is confirmed to be defective or damaged, we will provide prepaid return shipping. However, you will need to create the return shipping label yourself and arrange to send the item back to us.

  • For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.

  • We do not reimburse or credit return shipping costs incurred without prior arrangement.

 

🔍 Returning Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Contact us immediately at info@wagangz.com.

  • To expedite the process, please include:

    • A clear description of the issue.

    • Digital images showing the damage or defect.

  • In many cases, we can offer a replacement, refund, or store credit as soon as we verify the claim.

  • If the issue cannot be confirmed by email, we may request you return the item for inspection before making a determination.

 

🔁 Exchanges

The fastest way to get a replacement is to return the item following the steps above. Once your return is accepted, you can place a new order separately.

 

💳 Refunds

Once we’ve received and inspected your return:

  • We will notify you whether your refund has been approved.

  • If approved, you’ll be refunded to your original payment method within 10 business days.

  • Please note it may take additional time for your bank or credit card company to process and post the refund.

  • If more than 15 business days have passed since your refund approval, please contact us.

 

⚠️ Exceptions & Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products.

  • Perishable goods (e.g., food, flowers, plants).

  • Personal care items (e.g., beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

 

📋 Important Reminder

Any return request made after 30 days from delivery will not be accepted, regardless of the reason.
Unauthorized returns or refused shipments may not be eligible for a refund.
If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

 

If you have any questions, please reach out at info@wagangz.com. We’re here to help!